- #HOW TO INSTALL WD DRIVE UTILITIES SOFTWARE#
- #HOW TO INSTALL WD DRIVE UTILITIES WINDOWS#
Wait for the answer.Īlternative way to check WD drives for errors Log in to WD Support Portal to attach the logs (less than 5 MB) to the corresponding case.
Compress the logs-MMDDYY-1xxxxxxx folder.ĥ. Copy the file and WD Apps folder to the newly-created folder.Ĥ. Navigate to C:\ProgramData\Western Digital\Logs. Create a new folder and name it logs-MMDDYY (date created) -1xxxxxxx (your case number). Contact WD support to create a case (the logs can also be uploaded to an existing case).Ģ. Then, you can follow the guidance below:ġ. Please make sure that hidden files and folders are enabled.
#HOW TO INSTALL WD DRIVE UTILITIES SOFTWARE#
If you still have problem with WD Drive Utilities, you can collect and submit software logs to WD support for additional review. Replace a damaged drive if it’s in warranty. Disconnect the drive and examine the drive for physical signs of damage such as dents or broken pins. Ensure that the power cable (if applicable) and data cable are securely connected on both ends.ģ.
#HOW TO INSTALL WD DRIVE UTILITIES WINDOWS#
Install the latest Windows updates for the best performance and reliability.Ģ.
To solve the problem of WD Drive Utilities quick drive test failed, you can try:ġ.
Bad power cable or data cable connection. Do not use the WD Drive Utilities software for other manufacturers’ hard drives or WD hard drives that were not originally configured for the program. WD Drive Utilities only supports Windows 11/10/8.1/8/7. Incompatible hardware configuration and operating system. When you find WD quick drive test failed in Windows 11/10, following things may account for the problem: What to do when WD Drive Utilities quick drive test failed? Something in my gut tells me to return this drive :-)” I immediately contacted Western Digital Support and they informed me not to pay attention to error message. For fun of it, I ran Western Digital Diagnostic tools. “Purchased Brand New 1TB Western Digital My Passport drive External USB 3.0 from. Here is a real case about quick drive test failed on WD Passport: There are three diagnostic tools available in WD Drive Utilities to help make sure the supported drive is performing well: drive status check, quick drive test, and complete drive test.ĭespite the wonderful functions it owns, it does not always work well. WD Drive Utilities is the software provided by WD which allows users to register the drive, set drive timer, run diagnostics, and perform a Drive Erase. The problem: WD Drive Utilities quick drive test failed
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